Privacy Policy

Your Trust, Protected

At Ace Glass (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website https://aceglass.ca, engage with our services, or communicate with us via email, phone, or SMS. We are committed to complying with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal and technical information in the following ways:

a. Information You Provide Directly

When you voluntarily provide information via contact forms, service request forms, phone calls, or emails, we may collect:

  • Full name

  • Email address

  • Phone number (including mobile)

  • Address or job site location

  • Service details or custom requests

  • Payment or billing information (if applicable)

  • Any other information you choose to provide related to your project or inquiry

b. Information Collected Automatically

When you browse our website, we automatically collect limited data to improve site functionality and user experience:

  • IP address and location data

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on site

  • Referring website or source

This data is collected using cookies and third-party analytics tools (see Section 7).

2. How We Use Your Information

We use your information for the following business and operational purposes:

  • To respond to your inquiries or provide quotes

  • To schedule and manage glass installation, repair, or consultation services

  • To send service-related communications, such as appointment reminders or updates

  • To issue invoices, receipts, and payment confirmations

  • To follow up on projects or customer satisfaction

  • To improve the quality of our website and services

  • To ensure legal and regulatory compliance

  • To prevent fraudulent or unauthorized activity

We do not use your information for automated decision-making or profiling.

3. Mobile Information Use and Disclosure

We take your mobile privacy seriously. If you provide a mobile phone number through our contact forms or otherwise, you can expect the following:

  • Mobile numbers are collected only for legitimate service-related communication (e.g., appointment confirmations, delivery coordination, time-sensitive project updates).

  • We do not share, rent, sell, or disclose mobile information with any third parties or affiliates for promotional or marketing purposes.

  • Any SMS messaging conducted by Ace Glass will adhere to Canadian anti-spam legislation (CASL) and will be clearly service-related. You may opt out of receiving SMS communications at any time by replying “STOP.”

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share limited information under the following conditions:

  • Service Providers: We may share data with trusted third-party vendors that assist in operating our business, such as payment processors, email marketing tools (for newsletters), or IT service providers. These partners are contractually obligated to maintain the confidentiality and security of your information.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes such as a subpoena, court order, or government request.

  • Business Transfers: In the event of a business acquisition, merger, or sale of assets, your information may be transferred as part of the transaction under confidentiality agreements.

5. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer needed, it is securely deleted or anonymized.

We use appropriate physical, administrative, and technical safeguards to protect your information, including:

  • Encrypted data transmission (SSL certificates)

  • Secure servers and firewalls

  • Limited access to customer data internally

  • Regular data audits and software updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights and Choices

As a user, you have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Withdraw consent where applicable

  • Request deletion of your personal data (subject to legal and operational limitations)

  • Limit or refuse certain types of data processing

To exercise any of these rights, please contact us using the details in Section 10. We aim to respond to all requests within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, track performance, and analyze traffic. Cookies are small text files stored on your device that help us:

  • Remember your preferences (like form autofill)

  • Understand how visitors use our website

  • Improve site speed and performance

  • Monitor effectiveness of advertising (if applicable)

You may disable cookies through your browser settings at any time. Note that disabling cookies may affect site functionality.

We may also use third-party tools like Google Analytics to collect non-identifiable visitor data. These services have their own privacy policies.

8. Links to External Sites

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to read the privacy statements of any site you visit outside of aceglass.ca.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children. If we discover that a child has submitted personal data without verifiable parental consent, we will delete it as soon as possible.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Ace Glass
4451 Stevenson Rd N
Oshawa, ON L1H 7K4
Phone: 905-426-8826 (Durham) / 416-752-6370 (Scarborough)
Email: aceglassinfo@gmail.com
Website: https://aceglass.ca

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our operations. All updates will be posted to this page with the revised effective date. We encourage you to review this policy periodically to stay informed.